Terms And Conditions

 

Payments:

We accept payment via Paypal Only.

 

Shipments:

Gabriel John Candles currently ships to addresses within the United States (lower 48 contiguous states)

 

Returns:

All refused orders are subject to 15% restocking fee and charged freight. Most carriers make 3 attempts to deliver orders before returning to sender. These orders are considered refused. No return of merchandise will be accepted and no credit issued without authorization by our customer service department. No returns will be accepted if merchandise has price tickets or store labels attached. All returns are subject to a 15% restocking fee. All claims must be made within 10 days after receipt of the shipped goods. To avoid damage, we ask that you wrap all returns securely before shipping them back to us. Please enclose the packing slip you received with your shipment. Gabriel John Candles is not responsible for shipping charges on any returns.

We value your patronage and are truly committed to your satisfaction. Please contact our Customer Service Department with questions regarding our policy to exchange or return an item.

Items should be returned within 30 days of receipt and received back in original condition for a refund.

A copy of the packing slip and return authorization number is needed for all returns.

If incorrect items received please call customer service. We will be glad to help you with the return or exchange. For orders that are incomplete or damaged, we will replace the item with no additional shipping charges.

On credit card replacements or exchanges, the original web order will be credited and the replacement or exchange will be recharged.

We are sorry we cannot accept returns for products purchased in retail locations.

Email: info@gabrieljohncandles.com

 

Prices, Terms, & Conditions:

Current prices, terms and conditions are subject to change without notice. All orders are subject to approval at Gabriel John LLC’s Corporate Office in Chicago, IL.

 

Product Warnings:

All fragranced products are not for consumption. Keep products out of reach of children. Never leave burning candles unattended. Keep candles away from children and combustible material. Burn candles only in appropriate containers.